Something not working, a question about your subscription, or you just cannot get a plan to land? Email support@vailaapp.com and we will help. The answers below cover what people ask most.
Email us
Write to support@vailaapp.com. Tell us what you were trying to do and what happened instead, and include the email address on your account so we can find it. A person reads every message. We aim to reply within 2 business days.
Vaila Pro and billing
- Vaila Pro is $6.99 per month after a 7-day free trial, and renews monthly until you cancel
- On iPhone, manage or cancel it in Settings › your name › Subscriptions — cancel before the trial ends and you are not charged
- If you subscribed on the web, open “Manage billing” in the app to change or cancel it
- Paid already but Vaila still shows the Free plan? Tap Restore Purchases on the upgrade screen
- Refunds for purchases made on iPhone are handled by Apple at reportaproblem.apple.com
Your account
- Delete your account from the profile icon, under Delete account. This removes your plans, messages and calendar connections, and cannot be undone
- Disconnect a calendar any time in Settings. Vaila stops reading your availability straight away
- Forgotten password? Use the reset link on the sign-in screen
Plans and people
- People you invite do not need a Vaila account — they answer from the link you send them
- To report or block someone, open the “…” menu at the top of a chat or a plan
- Blocked people cannot message or invite you, and you can unblock them under Blocked people
Somewhere else to look
Security researchers should follow our vulnerability disclosure policy rather than emailing support. If something in Vaila is inaccessible to you, the accessibility page explains what we have built and how to tell us about a barrier. The privacy policy covers what we collect and what we never do with it.